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Service management : an integrated approach
Gemmel, Paul (ed.); Van Looy, Baart (contributor);  … - 2013 - 3. ed.
Persistent link: https://www.econbiz.de/10010228093
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Defining the service concept
Gemmel, Paul; Van Looy, Bart; Van Ossel, Gino - In: Services management : an integrated approach, (pp. 27-39). 2003
Persistent link: https://www.econbiz.de/10001779054
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Dealing with productivity and quality indicators in a service environment: Some field experiences
Looy, Bart Van; Gemmel, Paul; Desmet, Steven; … - In: International journal of service industry management : IJSIM 9 (1998) 4, pp. 359-376
Persistent link: https://www.econbiz.de/10007125410