Purpose - The aim of the study is to find a sustainable facility location solution for a closed loop distribution network in the uncertain environment created by of high levels of product returns from online retailing coupled with growing pressure to reduce carbon...

The study empirically investigates service provider firms' attempts to move to higher value-added market segments in competitive and fragmented markets; using logistics services as a context. Novelty is added by taking the provider not the customer or outsourcing actor perspective, common to...