Carmichael, Fiona; Palacios-Marques, Daniel; … - In: The Service Industries Journal 31 (2010) 10, pp. 1613-1625
Over the last two decades investment in information technologies (IT) has been sufficiently high to be considered economically relevant. However, it has not been easy to prove that there are positive effects of these investments on organisational performance. This study questions the validity of...
