"Innovation isn't always about new products or services. In fact, many new ideas are realized--and then brought to market--thanks to a disruptive business model that challenges the conventional operating logic of an industry. In The Risk-Driven Business Model, Karan Girotra and Serguei...

We model a service provider whose agents endogenously determine their participation and performance level. This paper is motivated by two-sided marketplaces and work-from-home call centers, which crowdsource incoming demand to a pool of agents. The agents are ranked in a prespecified number of...

Problem definition: Fast recovery from sourcing interruptions is a key objective for global supply chains and for business continuity professionals. In this paper, we study the impact of different supply chain strategies—supplier diversification and the use of long-term relationships—on the...