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Managing service quality : MSQ ; an international journal
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USB Cologne (EcoSocSci)
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The winning streak : Britain's top companies reveal their formulas for success
Goldsmith, Walter
;
Clutterbuck, David
-
1984
Persistent link: https://www.econbiz.de/10004214615
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2
The winning streak : how the world's most successful companies stay on top through today's turbulent times
Goldsmith, Walter
;
Clutterbuck, David
-
1997
-
Mark 2
Persistent link: https://www.econbiz.de/10004047702
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3
Customer care versus customer count
Clutterbuck, David
;
Goldsmith, Walter
- In:
Managing service quality : MSQ ; an international journal
8
(
1998
)
5
,
pp. 327-338
Persistent link: https://www.econbiz.de/10007190517
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