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~person:"Gong, Taeshik"
~subject:"Eastern Europe"
~subject:"Service quality"
~type:"article"
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Eastern Europe
Service quality
Consumer behaviour
15
Konsumentenverhalten
15
Dienstleistungsqualität
12
Beziehungsmarketing
10
Relationship marketing
10
Customer satisfaction
7
Kundenzufriedenheit
7
Arbeitsverhalten
6
Work behaviour
6
Customer citizenship behavior
5
Dienstleistungssektor
4
Service industry
4
Arbeitszufriedenheit
2
Caring climate
2
Creativity
2
Customer integration
2
Dysfunctional customer behavior
2
Job satisfaction
2
Kreativität
2
Kundenintegration
2
dysfunctional customer behavior
2
Arbeitskräfte
1
Augmented reality characteristics
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Burnout
1
Commitment to service quality
1
Creative customer behaviour
1
Customer citizenship fatigue
1
Customer creative ability
1
Customer engagement
1
Customer entitlement
1
Customer exhaustion
1
Customer experience
1
Customer fatigue
1
Customer immersion
1
Customer intrinsic motivation
1
Customer learning orientation
1
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12
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12
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English
12
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Gong, Taeshik
Han, Heesup
30
Kołodko, Grzegorz W.
29
Welfens, Paul J. J.
26
Mattila, Anna S.
24
Coricelli, Fabrizio
21
Swinnen, Johan F. M.
20
Csaba, László
18
Prentice, Catherine
17
Brabant, Jozef M. van
16
Roland, Gérard
15
Vojnić, Dragomir
15
Line, Nathaniel D.
14
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Radošević, Slavo
13
Estrin, Saul
12
Fischer, Stanley
12
Gelb, Alan
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Sachs, Jeffrey
12
Winiecki, Jan
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Wagener, Hans-Jürgen
11
Égert, Balázs
11
Blanchard, Olivier
10
Boeri, Tito
10
Buch, Claudia M.
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Holzmann, Robert
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Åslund, Anders
10
Ahrens, Joachim
9
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Published in...
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Journal of retailing and consumer services
2
Journal of service research : JSR
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Psychology & marketing
1
Services marketing quarterly
1
The service industries journal
1
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ECONIS (ZBW)
12
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1
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
2
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
3
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
4
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
5
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
6
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
7
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
8
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
9
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
Saved in:
10
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
1
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