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Goul, Michael
Bitner, Mary Jo
66
Ostrom, Amy L.
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10
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Journal of service research : JSR
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Service science, management and engineering : education for the 21st Century
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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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2
Services science journey : foundations, progress, and challenges
Bitner, Mary Jo
;
Brown, Stephen Walter
;
Goul, Michael
; …
- In:
Service science, management and engineering : education …
,
(pp. 227-233)
.
2008
Persistent link: https://www.econbiz.de/10003827915
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