Purpose: The purpose of this paper is to propose a set of guidelines to be used for diagnosing and (re)designing organizational systems based on Hoshin Kanri – a management framework that is recognized for building the link between strategy and business execution. Design/methodology/approach:...

Purpose: In the performance measurement and management research field, the applicability of performance measurement systems (PMS) in nonprofit organizations (NPOs) and public administration has been considered a challenge. The diversity of these organizations makes it difficult to define proper...

Purpose: The purpose of this study seeks to identify the critical barriers for the deployment of Lean Construction (LC). Design/methodology/approach: In order to identify the barriers of Lean Construction, a systematic review of the scientific literature was carried out, in addition to analysis...

Purpose: To investigate the relationship between performance frontier and operations strategy. A two-level conceptual framework is proposed based on performance elements that act as output/input variables and delimit the scope of the frontier analysis. Design/methodology/approach: The framework...

Purpose: This conceptual paper presents a proposal for improving a performance measurement (PM) system implementation process based on enterprise engineering (EE) guidelines, which gives the process a sense of completeness. ...

Purpose: In this study, the performance assessment of credit unions is developed, seeking to demonstrate how the content of their operations strategy is present in the structuring of unique models of organisational performance assessment. The main objective is to compare sources of knowledge...

‘Change’ is the word that describes nowadays-socioeconomic environment. Change drivers are forcing a new organizational behavior, which is based on collective determinants of its performance. Based on these assumptions that change is the main context characteristic and performance is...

Purpose – The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams. Design/methodology/approach – Through the combination of existing models for performance measurement, a...

Purpose – The purpose of this paper is to present a theoretical discussion about the roles that a performance measurement system should perform. The enterprises' operations systems and environments, characterized by their complexity and dynamics, are challenging the strategic operations...