Grando, Alberto; Tapiero, Charles S.; Belvedere, Valeria - In: International Journal of Business Performance Management 9 (2007) 2, pp. 110-126
This paper deals with measurement practices and expertises in both manufacturing and service industries. It states that the issue of 'what to measure' still needs further research and discussion, even though there is a general acceptance that the key operational performances of a production...
