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~person:"Gremler, Dwayne D."
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Gremler, Dwayne D.
Paul, Michael
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Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10003851360
Saved in:
2
Toward a theory of repeat purchase drivers for consumer services
Paul, Michael
;
Hennig-Thurau, Thorsten
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
37
(
2009
)
2
,
pp. 215-237
Persistent link: https://www.econbiz.de/10008238814
Saved in:
3
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
Hennig-Thurau, Thorsten
;
Groth, Markus
;
Paul, Michael
; …
- In:
Journal of marketing
70
(
2006
)
3
,
pp. 58-73
Persistent link: https://www.econbiz.de/10007264303
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