Färe, Rolf; Grosskopf, Shawna; Roos, Pontus - Economics Institute for Research (SIR), … - 1996
The purpose of this paper is to include consumer satisfaction in the specification of productivity. We accomplish this … construct a Malmquist type of productivity index. As with the usual Malmquist productivity index, we can decompose productivity … change into changes in technology and changes in efficiency. In addition, we show how to derive a quality change component …