We study the robustness of reputation management systems against distortions in rating behavior. In a laboratory trust … no rating. As predicted by theoretical considerations, this bias leads to significantly less trust than a system that …

Trust beliefs are heterogeneous across individuals and, at the same time, persistent across generations. We investigate … one mechanism yielding these dual patterns: false consensus. In the context of a trust game experiment, we show that … individuals extrapolate from their own type when forming trust beliefs about the same pool of potential partners - i.e., more …