We consider a single server queueing system in which service shuts down when no customers are present, and is resumed when the queue length reaches a given critical length. We assume customers are heterogeneous on delay sensitivity and analyze customers’ strategic response to this mechanism...

This paper considers a monopoly firm (carrier) that charges a uniform price to passengers. Passengers are delay-sensitive and hence demand rates depend on waiting times. The carrier can choose to reveal or hide waiting time information. We show that optimal information strategies depend on the...

We consider strategic behavior and the socially optimal requirements for customers to place duplicate orders with the intention of speeding up their service. We first study a situation in which customers place duplicate orders in a one-server, random order service system. We demonstrate that...