Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics...

Purpose: There is a widespread recognition of the importance of correctly modeling service processes as an effective way to provide a comprehensive understanding of the process and to enhance the service quality to clients. Taking this into account, this paper aims to construct the logistics...

This paper attempts to explore the effectiveness of the seller reputation mechanism by an empirical study using online sales data collected from TaoBao.com. A comparison analysis of seller reputation metrics of TaoBao, Amazon, and jd are carried out before the selection of the seller reputation...