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~person:"Gustafsson, Anders"
~person:"Kindström, Daniel"
~person:"Stare, Metka"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Service industry
USA
Dienstleistungssektor
31
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
17
Service quality
17
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14
Consumer behaviour
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Gustafsson, Anders
Kindström, Daniel
Stare, Metka
Gallouj, Fai͏̈z
20
Kowalkowski, Christian
16
Rubalcaba-Bermejo, Luis
16
Broadberry, Stephen N.
15
Kanas, Angelos
14
Witell, Lars
14
Gil-Alaña, Luis A.
13
Peel, David
13
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Edvardsson, Bo
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9
Cheng, T. C. E.
9
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9
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9
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9
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9
Wirtz, Jochen
9
Wyszkowska-Kuna, Joanna
9
Altinay, Levent
8
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8
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Journal of business research : JBR
5
The journal of business & industrial marketing
5
The service industries journal
4
Journal of service management
3
Journal of service research
2
Amfiteatru economic : an economic and business research periodical
1
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1
IB revija : revija za trajnostni razvoj
1
Industrial marketing management : the international journal for industrial and high-tech firms
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1
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International journal of services technology and management
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
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Naše gospodarstvo : revija za aktualna ekonomska in poslovna vprašanja
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ECONIS (ZBW)
32
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
9
The increasing importance of the service industry in countries in transition
Stare, Metka
- In:
Development & international cooperation
11
(
1995
)
2
,
pp. 335-362
Persistent link: https://www.econbiz.de/10001340076
Saved in:
10
Do innovation spillovers impact employment and skill upgrading?
Stare, Metka
;
Damijan, Jože P.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 728-745
Persistent link: https://www.econbiz.de/10011439907
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