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~person:"Gustafsson, Anders"
~person:"Kindström, Daniel"
~subject:"Bibliometrie"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Bibliometrie
Service industry
USA
Dienstleistungssektor
22
Customer satisfaction
16
Dienstleistungsqualität
16
Kundenzufriedenheit
16
Service quality
16
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13
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29
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Gustafsson, Anders
Kindström, Daniel
Kumar, Satish
70
Kraus, Sascha
48
Chan, Kam C.
40
Taylor, Timothy G.
32
Köseoglu, Mehmet Ali
30
Lim, Weng Marc
30
Antony, Jiju
29
Aguinis, Herman
28
Paul, Justin
28
Ferreira, João J. M.
27
Law, Chun Hung Roberts
26
Rahman, Zillur
25
Gallouj, Fai͏̈z
21
Hassan, M. Kabir
21
Dabić, Marina
20
Dhir, Sanjay
20
Dhir, Amandeep
19
Laband, David N.
19
Pereira, Vijay
19
Rubalcaba-Bermejo, Luis
19
Saffran, Bernard
19
Fernandes, Cristina I.
18
Merigo, Jose Maria
18
Dwivedi, Yogesh Kumar
17
Glock, Christoph H.
17
Kowalkowski, Christian
17
Lindgreen, Adam
17
Pandey, Nitesh
17
Seuring, Stefan
17
Xu, Zeshui
17
Broadberry, Stephen N.
16
Han, Heesup
16
Daim, Tugrul U.
15
Mixon, Franklin G.
15
Parida, Vinit
15
Porter, Alan L.
15
Serenko, Alexander
15
Witell, Lars
15
Wood, David A.
15
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Journal of business research : JBR
7
The journal of business & industrial marketing
5
Journal of service management
4
Journal of service research
2
The journal of services marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of production economics
1
International journal of quality and service sciences
1
Journal of Inter-Organizational Relationships
1
Journal of public policy & marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
The service industries journal
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ECONIS (ZBW)
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
9
Developing service research : paving the way to transdisciplinary research
Gustafsson, Anders
;
Högström, Claes
;
Radnor, Zoe
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 9-20
Persistent link: https://www.econbiz.de/10011481990
Saved in:
10
What service transition? : rethinking established assumptions about manufacturers' service-led growth strategies
Kowalkowski, Christian
;
Windahl, Charlotta
;
Kindström, …
- In:
Industrial marketing management : the international …
45
(
2015
),
pp. 59-69
Persistent link: https://www.econbiz.de/10010530577
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