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~person:"Gustafsson, Anders"
~person:"Kindström, Daniel"
~subject:"Service industry"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Book section"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Service industry
USA
Dienstleistungssektor
25
Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
15
Dienstleistung
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15
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Gustafsson, Anders
Kindström, Daniel
Gallouj, Fai͏̈z
30
Rubalcaba-Bermejo, Luis
25
Miles, Ian D.
20
Broadberry, Stephen N.
19
Djellal, Faridah
19
Edvardsson, Bo
19
Cuadrado Roura, Juan R.
17
Kowalkowski, Christian
17
Witell, Lars
17
Daniels, Peter W.
16
Banks, James
15
Corsten, Hans
15
Blundell, Richard W.
14
Kanas, Angelos
14
O'Mahony, Mary
14
Savona, Maria
14
Bosch, Gerhard
13
Evangelista, Rinaldo
13
Gil-Alaña, Luis A.
13
Hamori, Shigeyuki
13
Peel, David
13
Smith, James P.
13
Ark, Bart van
12
Philippe, Jean
12
Walsh, Gianfranco
12
Wirtz, Jochen
12
Bruhn, Manfred
11
Burkhauser, Richard V.
11
Gebauer, Heiko
11
MacDonald, Ronald
11
McColl-Kennedy, Janet R.
11
Sarno, Lucio
11
Stare, Metka
11
Bekaert, Geert
10
Bordo, Michael D.
10
Gössinger, Ralf
10
Jang, Soocheong
10
Laband, David N.
10
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Journal of business research : JBR
5
The journal of business & industrial marketing
5
Journal of service management
3
Journal of service research
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of production economics
1
International journal of quality and service sciences
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
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The service industries journal
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ECONIS (ZBW)
26
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1
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
4
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
5
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
8
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
9
What service transition? : rethinking established assumptions about manufacturers' service-led growth strategies
Kowalkowski, Christian
;
Windahl, Charlotta
;
Kindström, …
- In:
Industrial marketing management : the international …
45
(
2015
),
pp. 59-69
Persistent link: https://www.econbiz.de/10010530577
Saved in:
10
Organizational capabilities for pay-per-use services in product-oriented companies
Gebauer, Heiko
;
Saul, Caroline Jennings
;
Haldimann, Mirella
- In:
International journal of production economics
192
(
2017
),
pp. 157-168
Persistent link: https://www.econbiz.de/10011782337
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