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Customer satisfaction
28
Kundenzufriedenheit
17
Beziehungsmarketing
14
Consumer behaviour
14
Relationship marketing
14
Dienstleistungsqualität
12
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customer satisfaction
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Gustafsson, Anders
Farzanegan, Mohammad Reza
149
Ringle, Christian M.
107
Sarstedt, Marko
74
Han, Heesup
71
Salehi, Mahdi
60
Homburg, Christian
59
Salehi-Isfahani, Djavad
54
Shahin, Arash
48
Akhavan, Peyman
46
Valadkhani, Abbas
45
Mattila, Anna S.
41
Svensson, Göran
40
Aksoy, Lerzan
35
Huber, Frank
35
Mittal, Vikas
34
Hair, Joseph F.
33
Söderlund, Magnus
29
Henseler, Jörg
28
Hyun, Sunghyup Sean
28
Prybutok, Victor R.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Pesaran, M. Hashem
27
Gil Saura, Irene
26
Sharma, Piyush
26
Spiller, Achim
26
Bruhn, Manfred
25
Matzler, Kurt
25
Prayag, Girish
25
Prentice, Catherine
25
Dizaji, Sajjad Faraji
24
Fereidouni, Hassan Gholipour
24
Valmohammadi, Changiz
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
21
Bauer, Hans H.
20
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The TQM Journal
7
Journal of business research : JBR
5
Journal of retailing
2
Journal of service research
2
International Journal of Quality and Service Sciences
1
International journal of quality and service sciences
1
Journal of Product & Brand Management
1
Journal of Service Management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
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The University of Michigan Business School management series
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ECONIS (ZBW)
18
Other ZBW resources
11
USB Cologne (EcoSocSci)
1
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1
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
2
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
3
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
4
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
5
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
6
How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes
;
Rosner, Marina
;
Gustafsson, Anders
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
Saved in:
7
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
8
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
9
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
10
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
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