GUBÁN, MIKLÓS; HUA NAM, SON - In: Polish Journal of Management Studies 8 (2014) 1, pp. 47-56
: The concept of rethinking, reorganizing or reengineering dysfunctional business processes has been approached from many aspects both by professionals and academic researchers. However, service processes do not get as much attention as their importance would deserve. One reason can be the usage...
