This study draws on the exchange relationships literature to create a model of what motivates corporate customers to continue their relationships with their primary banking services providers. The study reports the results of a questionnaire survey administered to financial managers (<italic>N</italic> = 259)...

Purpose – The purpose of this paper is to construct a measurement instrument to capture service quality in the Chinese corporate banking market. Design/methodology/approach – To create the measurement instrument, Chinese Banking Service Quality (CBSQ), constructs are utilised from the...