Karatepe, Osman M.; Haktanir, Mine; Yorganci, Ilkay - In: The Service Industries Journal 30 (2008) 9, pp. 1565-1579
Based on data collected from frontline bank employees in Northern Cyprus as the study setting, the authors developed and tested a model, which investigated the effects of core self-evaluations on customer-related social stressors and emotional exhaustion. The researchers' model also tested the...