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Influence of Physical Environment on Disconfirmation, Customer Satisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants

Ryu, Kisang; Han, Heesup - 2010

disconfirmation, customer satisfaction, and customer loyalty for first-time and repeat customers in upscale restaurants. Using a … significant effects on disconfirmation. Moreover, disconfirmation had direct influences on customer satisfaction and customer … loyalty. Customer satisfaction also positively influenced customer loyalty. Finally, the impacts of facility aesthetics …

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Cruise ship dining experiencescape : the perspective of female cruise travelers in the midst of the COVID-19 pandemic

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Spatial and human crowdedness, time pressure, and Chinese traveler word-of-mouth behaviors for Korean restaurants

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Word-of-mouth, buying, and sacrifice intentions for eco-cruises : exploring the function of norm activation and value-attitude-behavior

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From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy

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Exploring tourist perceptions of artificial intelligence devices in the hotel industry : impact of Industry 4.0

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Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention

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Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry

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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers

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