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Customer choice of self-service technology : the roles of situational influences and past experience

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78

Persistent link: https://www.econbiz.de/10009534368

The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414

Persistent link: https://www.econbiz.de/10009782115

Modelling the habit of self-service technology usage

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Australian journal of management 42 (2017) 3, pp. 462-481

Persistent link: https://www.econbiz.de/10011777670

The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies: A Longitudinal Study

Wang, Cheng; Harris, Jennifer; Patterson, Paul - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414

Persistent link: https://www.econbiz.de/10010159461

Customer choice of self-service technology: the roles of situational influences and past experience

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-79

Persistent link: https://www.econbiz.de/10009838506

Customer choice of self‐service technology: the roles of situational influences and past experience

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of Service Management 23 (2012) 1, pp. 54-78

Purpose – The purpose of this paper is to explore situational influences on customers' actual choice between self‐service and personal service and to examine the impact of past experiences on self‐service technology (SST) attitudes and behavior. Design/methodology/approach – A...

Persistent link: https://www.econbiz.de/10014894415