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Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Harris, Katherine E.; Grewal, Dhruv; Mohr, Lois A.; … - In: Journal of Business Research 59 (2006) 4, pp. 425-431
Persistent link: https://www.econbiz.de/10005465657
Cover Image
Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Harris, Katherine E.; Grewal, Dhruv; Mohr, Lois A.; … - In: Journal of business research : JBR 59 (2006) 4, pp. 425-431
Persistent link: https://www.econbiz.de/10006713300
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Online service failure, consumer attributions and expectations
Harris, Katherine E.; Mohr, Lois A.; Bernhardt, Kenneth L. - In: The journal of services marketing 20 (2006) 7, pp. 453-458
Persistent link: https://www.econbiz.de/10007305431
Cover Image
Online service failure, consumer attributions and expectations
Harris, Katherine E.; Mohr, Lois A.; Bernhardt, Kenneth L. - In: The journal of services marketing 20 (2006) 6-7, pp. 453-458
Persistent link: https://www.econbiz.de/10007378830