This Thesis examines the financial data of manfacturing companies who are ISO 9000 certified and the winners in the manufacturing category of the Malcolm Baldrige National Quality Award to determine whether the benefit of receiving certification or winning the award is economically attractive. A...

This thesis consists of three essays, discussing three different but connected problems on decision making under uncertainty in electricpower systems.The first essay uses a system model to examine how various factors affect the market price of electricity, and decomposes the price...

The purpose of this dissertation is to develop an instrument to measure the quality, quality changes and the efficiency of a service system with dependency loops on an ongoing basis in order to provide timely feedback for decision-makers and to set the basis for a continuous improvement cycle....

Since 1990 many countries have started a deregulation process in the electricity wholesale market with a view to gaining in efficiency, lowering prices and encouraging investments. In most of the markets these objectives have been accomplished, but at the same time, prices have shown high...