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Work expands to fill the time available : capacity estimation and staffing under Parkinson's law

Hasija, Sameer; Pinker, Edieal; Shumsky, Robert A. - In: Manufacturing & service operations management : M & SOM 12 (2010) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10003956783

OM Practice--Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law

Hasija, Sameer; Pinker, Edieal; Shumsky, Robert A. - In: Manufacturing & Service Operations Management 12 (2010) 1, pp. 1-18

We develop a method to estimate the capacity of agents who answer e-mail in a contact center, given aggregate historical data that have been distorted both by constraints on work availability and by internal incentives to slow down when true capacity exceeds demand. We use the capacity estimate...

Persistent link: https://www.econbiz.de/10009218855

Work expands to fill the time available : capacity estimation and staffing under Parkinson's law

Hasija, Sameer; Pinker, Edieal; Shumsky, Robert A. - In: Manufacturing & service operations management : M & SOM 12 (2010) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10009866272

Reserving capacity for urgent patients in primary care

Dobson, Gregory; Hasija, Sameer; Pinker, Edieal J. - In: Production and operations management : an international … 20 (2011) 3, pp. 456-473

Persistent link: https://www.econbiz.de/10009160849

Reserving Capacity for Urgent Patients in Primary Care

Dobson, Gregory; Hasija, Sameer; Pinker, Edieal J. - In: Production and operations management : an international … 20 (2011) 3, pp. 456-474

Persistent link: https://www.econbiz.de/10009014165