Learning what it means to be a manager -- Setting the stage -- Reconciling expectations -- Moving toward a managerial identity -- Developing interpersonal judgment -- Exercising authority -- Managing subordinates' performance -- Confronting the personal side of management -- Gaining...

Introduction: Where are you on your journey? -- Your 3 imperatives as a manager -- Part I. Manage yourself: I'm the boss! -- I'm your friend! -- Can people trust you? -- Part I summary: Where are you on your journey? -- Part II. Manage your network: Understand the reality of your organization --...