Hilman, Haim; Ali, Gamal Abdualmajed; Gorondutse, … - In: International Journal of Productivity and Performance … 69 (2019) 1, pp. 61-84
Purpose: The purpose of this paper is to empirically test the association between total quality management (TQM) and small and medium enterprises’ (SMEs) performance. In particular, it examines whether organizational culture (OC) has a mediating effect on the TQM–SME performance...