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The impact of a sales team’s perceived entitativity on customer satisfaction

Wang, Chen; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of the Academy of Marketing Science 46 (2018) 2, pp. 190-211

Persistent link: https://www.econbiz.de/10011844768

How consumers respond to embarrassing service encounters : a dehumanization perspective

Sun, Yixia; Wang, Xuehua; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of marketing research 60 (2023) 4, pp. 646-664

Persistent link: https://www.econbiz.de/10014322141

The good, the bad, and the ugly : influence of aesthetics on product feature judgments

Hoegg, JoAndrea; Alba, Joseph W.; Dahl, Darren W. - In: Journal of consumer psychology : JCP : the official … 20 (2010) 4, pp. 419-430

Persistent link: https://www.econbiz.de/10008728836

The flip side of vanity sizing : how consumers respond to and compensate for larger than expected clothing sizes

Hoegg, JoAndrea; Scott, Maura L.; Morales, Andrea C.; … - In: Journal of consumer psychology : JCP : the official … 24 (2014) 1, pp. 70-78

Persistent link: https://www.econbiz.de/10010359878

Consumer reaction to unearned preferential treatment

Jiang, Lan; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of consumer research : JCR ; an … 40 (2013/14) 3, pp. 412-427

Persistent link: https://www.econbiz.de/10010202821

Consumer Reaction to Unearned Preferential Treatment

Jiang, Lan; Hoegg, JoAndrea; Dahl, Darren W. - In: Journal of Consumer Research 40 (2013) 3, pp. 412-412

Prior research on consumer response to preferential treatment has focused on treatment that has been earned through loyalty or effort, and most of this work has reported positive outcomes for recipients. Unearned preferential treatment (e.g., receiving a surprise discount, getting a free...

Persistent link: https://www.econbiz.de/10010693617