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An introduction to the offshore service ethnocentrism construct

Thelen, Shawn T.; Thelen, Tanya K.; Magnini, Vincent P.; … - In: Services marketing quarterly 30 (2009) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10003839171

Understanding the use of celebrity endorsers for hospitality firms

Magnini, Vincent P.; Honeycutt, Earl D.; Cross, Ashley M. - In: Journal of vacation marketing : an international journal 14 (2008) 1, pp. 57-69

Persistent link: https://www.econbiz.de/10003683474

Solutions for customer complaints about offshoring and outsourcing services

Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42

Persistent link: https://www.econbiz.de/10009500644

An Introduction to the Offshore Service Ethnocentrism Construct

Thelen, Shawn T.; Thelen, Tanya K.; Magnini, Vincent P.; … - In: Services marketing quarterly 30 (2008) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10009266570

Solutions for customer complaints about offshoring and outsourcing services

Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-43

Persistent link: https://www.econbiz.de/10009816584

The service recovery paradox: justifiable theory or smoldering myth?

Magnini, Vincent P.; Ford, John B.; Markowski, Edward P.; … - In: Journal of Services Marketing 21 (2007) 3, pp. 213-225

Purpose – The purpose of this study is to address the discrepancy between research that supports the service failure recovery and that which does not by examining customer satisfaction in the event of a service failure empirically. Design/methodology/approach – The objective of the study was...

Persistent link: https://www.econbiz.de/10014905150