Hossain, M. Shahadat; Kumar, Vinod; Kumar, Uma - In: Global Journal of Business Research 4 (2010) 3, pp. 127-137
This study explores the innovation (NSD) process in hotels. We review the existing NSD models and investigate if they explain the innovation process in hotels both in Canada and the US. Six new services are identified and examined closely. Based on the results we find distinct differences in the...
