Purpose: The purpose of this paper is twofold: first, to find out the adoption level of multivendor ATM technology among customers and second, to develop and validate a model to explain the multivendor ATM usage in India. Design/methodology/approach: First, a conceptual model on adoption of...

As an incremental change to single vendor ATM Technology, multivendor (MVS) ATM technology has already penetrated into Indian Market. However, its growth in Indian market may depend on several factors. Understanding the drivers and barriers from the point of view of all the stakeholders of this...

Purpose - The purpose of this paper is to review literature on the impact of adoption of ATM technology from the perspective of customers, banks and suppliers. As per the changing demand of the customers, innovative software solutions are regularly released. Similarly, banks are deploying CRM...

Multivendor ATM Technology is matured in developed countries. However, there is enough scope of deployment of this technology in developing countries like India. The technology facilitates rich customer experience and reduces the cost of installation and maintenance of ATM networks. Banks have...

Workforce management is always a challenge for organizations of all sizes. Proper workforce planning to evaluate ability and utilization of workforce provides strategic intent of organizations through the usage of Workforce analytics. Workforce Analytics can measure efficiency of workforce,...

ATM channel provides opportunity for banks to go for competent and cost effective models. There was a belief that internet banking channel will make the ATM channel irrelevant. However, ATM Channel has dominated the public technology segment, and future of ATM industry is also quite bright in...

Customers had very little choice to the banks when old ATM Software was used with old Operating Systems like OS/2. These systems were unable to incorporate customer demands.However the new generation ATMs are customer driven due to use of open operating systems like Microsoft Windows. These ATM...

Single vendor ATM software applications and monitoring are less complex. However, it takes more time to monitor and update these ATMs with antiviruses and security patches. Closed operating systems like OS/2 were deployed along with X.25 or SNA-based network in single vendor ATMs. Multivendor...