The design, implementation and use of adequate performance measurement and management frameworks can play an important role if organisations are to succeed in an increasingly complex, interdependent and changing world. Yet, despite widespread recognition of the importance of performance...

System dynamics (SD) is a modelling approach that has been used to analyse disruption and delay (D&D) for litigation in a number of cases over the last 30 years. However, there is a lack of literature addressing the question of whether or not it is actually a suitable modelling approach to take...

Demands by clients for earlier delivery after a project has started are increasing. This paper investigates the consequential disruption and delay that follows from the contractor accepting these demands. Explorations are carried out using a System Dynamics model based upon a large model...

When complex projects result in large-cost over-runs, managers want to understand why this happened. There may be the possibility of making a claim against another party, or managers may simply wish to learn from any mistakes made. When using system dynamics (SD) models to analyse the reasons...

Broadband has been described as a transforming technology and is now widely available in many developed countries. However, broadband availability is not the same as broadband adoption. If the socio-economic benefits of broadband are to be realized, then adoption needs to be both understood and...