Purpose: This paper aims to identify a manufacturer’s abilities to develop, build, sell and deliver Internet of Things (IoT) services. Design/methodology/approach: This paper is a qualitative comparative case method that uses multiple sources of data, including executive interviews and...

Purpose: The present study intends to foster understanding of how a traditional manufacturer can utilize the “simple rules” approach of managerial heuristics to facilitate its smart solution development (SSD) process. Design/methodology/approach: The study uses an in-depth single case...