This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The … authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per … by airlines, and evidence that certain measures are considered more useful than others by the airline managers. …

airports and airlines. Operational and financial data was derived from published reports. Findings – The research illustrates … levels between airports and airlines. It is clear that many factors can impact on an airport's ability to optimise its …

/methodology/approach – Evidence was gathered from two international questionnaire surveys of the top 200 airlines and the top 200 airports … to the samples. Benchmarking was identified as the most used performance improvement technique for both airlines and … airports. Larger airlines were more likely to engage in benchmarking. Ease of usage and the cost relative to other performance …

airline sector. Design/methodology/approach – Evidence was gathered from an international survey of 272 IATA Airlines …