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The effect of customer incivility on service employees' customer orientation through double-mediation of surface acting and emotional exhaustion
Hur, Won-Moo; Moon, Tae Won; Han, Su-Jin - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 394-413
Persistent link: https://www.econbiz.de/10011400716
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The effect of workplace incivility on service employee creativity : the mediating role of emotional exhaustion and intrinsic motivation
Hur, Won-Moo; Moon, Taewon; Jun, Jea-Kyoon - In: The journal of services marketing 30 (2016) 3, pp. 302-315
Persistent link: https://www.econbiz.de/10011524400
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Essential precursors and effects of employee creativity in a service context : emotional labor strategies and official job performance
Shin, Inyong; Hur, Won-Moo; Oh, Hongseok - In: Career development international : the journal for … 20 (2015) 7, pp. 733-752
Persistent link: https://www.econbiz.de/10011458225
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Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
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Linking motivation, emotional labor, and service performance from a self-determination perspective
Hur, Won-Moo; Shin, Yuhyung; Moon, Tae Won - In: Journal of service research 25 (2022) 2, pp. 227-241
Persistent link: https://www.econbiz.de/10013268017
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Impacts of customer incivility and abusive supervision on employee performance : a comparative study of the pre- and post-COVID-19 periods
Shin, Yuhyung; Hur, Won-Moo; Hwang, Hansol - In: Service business 16 (2022) 2, pp. 309-330
Persistent link: https://www.econbiz.de/10013273619
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Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo; Moon, Tae Won; Kim, Minsung - In: Service business 15 (2021) 4, pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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Coworker support as a double-edged sword : a moderated mediation model of job crafting, work engagement, and job performance
Shin, Yuhyung; Hur, Won-Moo; Choi, Wook-Hee - In: International journal of human resource management 31 (2020) 11, pp. 1417-1438
Persistent link: https://www.econbiz.de/10012262687
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When does customer CSR perception lead to customer extra-role behaviors? : the roles of customer spirituality and emotional brand attachment
Hur, Won-Moo; Moon, Tae Won; Kim, Hanna - In: The journal of asset management 27 (2020) 4, pp. 421-437
Persistent link: https://www.econbiz.de/10012298813
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Is all support equal? : the moderating effects of supervisor, coworker, and organizational support on the link between emotional labor and job performance
Kim, Hyun Jeong; Hur, Won-Moo; Moon, Tae Won; Jun, Jea-Kyoon - In: Business research quarterly : BRQ 20 (2017) 2, pp. 124-136
Persistent link: https://www.econbiz.de/10011719752