Kim, Hyun Jeong; Hur, Won-Moo; Moon, Tae Won; Jun, Jea-Kyoon - In: BRQ Business Research Quarterly 20 (2017) 2, pp. 124-136
This study was designed to examine the moderating roles of perceived supervisor, coworker, and organizational support in the relationship between emotional labor and job performance in the airline service context. A sample of flight attendants working for one major airline company in South Korea...