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~person:"Iden, Jon"
~subject:"Informationsmanagement"
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Iden, Jon
Scheer, August-Wilhelm
12
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7
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Information systems management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Information systems management
31
(
2014
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10010383218
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Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.
;
Iden, Jon
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
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