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The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
Iden, Jon; Eikebrokk, Tom Roar - In: Information systems and e-business management : ISeB 13 (2015) 3, pp. 527-552
Persistent link: https://www.econbiz.de/10011373591
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Strategising IT service management through ITIL implementation : model and empirical test
Eikebrokk, Tom R.; Iden, Jon - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 238-265
Persistent link: https://www.econbiz.de/10011723559
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Enabling a culture for IT services : the role of the IT infrastructure library
Eikebrokk, Tom Roar; Iden, Jon - In: International journal of information technology and … 15 (2016) 1, pp. 14-40
Persistent link: https://www.econbiz.de/10011713520
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Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon; Eikebrokk, Tom Roar - In: Information systems management 31 (2014) 1, pp. 37-58
Persistent link: https://www.econbiz.de/10010383218