We investigated the process and outcomes of a systematic approach to institutionalize conflict management in a large public nonprofit organization. Using longitudinal and multilevel field data, we were able to identify the effects of the institutionalization process from multiple perspectives....

We investigated the process and outcomes of a systematic approach to institutionalize conflict management in a large public organization. Using longitudinal and multilevel field data from a large hierarchical organization’s deliberate efforts to implement a conflict management initiative, we...