Showing 1 - 10 of 46
Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence and service automation …/check-in/check-out kiosks, and many others. Despite the huge advancements in social robotics, the research on robots in tourism has been … RAISA by travel, tourism, and hospitality companies (hotels, restaurants, event organisers, theme and amusement parks …
Persistent link: https://www.econbiz.de/10012951329
Persistent link: https://www.econbiz.de/10012886837
, tourism, and hospitality implemented by the authors in 2018-2019. Specifically, the report presents the methodology of the … provides recommendations to travel, tourism, and hospitality companies how to implement successfully robotic technologies in …
Persistent link: https://www.econbiz.de/10014101602
This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the … tourism and hospitality jobs of the future, the skills that tourism and hospitality employees would need, and the implication … of automation for tourism and hospitality education …
Persistent link: https://www.econbiz.de/10012836526
This research investigates the ways in which customers of tourism and hospitality facilities view the appropriateness … of robots in tourism-related industries. From a global sample with over 87 countries and territories represented and over …
Persistent link: https://www.econbiz.de/10012896333
Companies from the travel, tourism and hospitality industry have started adopting robots, artificial intelligence and …, robot concierges, chatbots, etc., are used increasingly by tourism companies and transform the ways they create and deliver … services. This paper investigates the impact of RAISA technologies on travel, tourism and hospitality companies – their …
Persistent link: https://www.econbiz.de/10014108065
The adoption of service robots by both hospitality companies and end consumers raises many questions regarding how companies will adapt to this new technology. The paper investigates how hospitality firms (hotels, restaurants, bars, etc.) need to (re)design their facilities in order to make them...
Persistent link: https://www.econbiz.de/10012945672
paper presents the results from a survey among students in undergraduate programmes in tourism and hospitality and discusses … the experience of International University College, Bulgaria. Practical issues in teaching entrepreneurship in tourism and …
Persistent link: https://www.econbiz.de/10014190137
Customisation in hospitality has received comparatively low attention. Therefore, the current study fills this gap by exploring customer perspective on the customisable hotel product elements, and the willingness to pay for them. Findings show that contrary to the global trend towards...
Persistent link: https://www.econbiz.de/10014237516
The paper presents a theoretical framework for evaluating service quality in travel agencies. It identifies eight factors influencing perceived service quality, namely: offered products, promotional and informational materials, office and equipment, ambiance, personnel, servicing process,...
Persistent link: https://www.econbiz.de/10012769121