In contrast to prior research on the Toyota Production System (TPS) that has tended to focus on the micro issues or structural issues, we take an integrated approach of TPS to include the rules or principles underlying TPS. Consistent with recent work by Spear and Bowen (1999) and Spear (2004),...

In this study, we first examine the relative impact of integration (both internal integration and external integration) on plant performance. Internal integration is operationalized as process integration which includes both information management and statistical process control. External...

Supply chain management has emerged as a vital capability of operational excellence for companies in India, which is currently one of the fastest growing emerging economies. Indian business is dominated by small and medium sized enterprises (SME). With a smaller size, narrow span of operations,...

This research specifically examines the direct and indirect effects of job specific training and training in quality management techniques, on service system performance. To further explicate these relationships and to provide more specific managerial relevance, we examine these relationships...

We use grounded theory arguments and field data to support a model that links environmental government policies to customer actions and firm sustainability strategies. A firm׳s sustainability strategy in turn influences the design and deployment of green supply chain management strategies....

Purpose: The purpose of this paper is to examine predictors of obtaining global certification (ISO 9000) in an emerging market by focusing on ownership structure and total quality management (TQM) commitment. Design/methodology/approach: This paper adapts the theory of planned behavior to...

Purpose: The purpose of this paper is to examine the influence of different antecedent factors (contingencies) on the design of a service recovery system (SRS). Design/methodology/approach: A conceptual model was framed and a series of hypotheses generated and tested using data from 158...

This study used the support of extant theory to propose that there are significant differences in the postures of firms that include logistics providers in their supply chain management efforts versus those that do not. Further, we identified four supply chain management constructs as being...