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Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-698

Persistent link: https://www.econbiz.de/10009535950

Servant leadership, organizational identification, and work-to-family enrichment : the moderating role of work climate for sharing family concerns

Zhang, Haina; Kwan, Ho Kwong; Everett, André M.; Jian, … - In: Human resource management 51 (2012) 5, pp. 747-767

Persistent link: https://www.econbiz.de/10009659164

Servant leadership, organizational identification, and work‐to‐family enrichment: The moderating role of work climate for sharing family concerns

Zhang, Haina; Kwong Kwan, Ho; Everett, André M.; Jian, … - In: Human resource management 51 (2012) 5, pp. 747-768

Persistent link: https://www.econbiz.de/10010024177

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The Service Industries Journal 32 (2011) 5, pp. 683-698

The present study examines the link between abusive supervision and frontline employees' service performance by focusing on the mediating role of organization-based self-esteem (OBSE) and the moderating role of relational-interdependent self-construal (RISC). The results of analysing 324...

Persistent link: https://www.econbiz.de/10010620774

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-699

Persistent link: https://www.econbiz.de/10009843364