Brodie, Roderick J.; Ranjan, Kumar Rakesh; Verreynne, … - In: Journal of Service Theory and Practice 31 (2021) 2, pp. 225-246
Purpose: The COVID-19 pandemic has created a crisis for healthcare systems worldwide. There have been significant challenges to managing public and private health care and related services systems’ capacity to cope with testing, treatment and containment of the virus. Drawing on the...