Leckie, Civilai; Nyadzayo, Munyaradzi W.; Johnson, Lester W. - In: Journal of Services Marketing 32 (2018) 1, pp. 70-82
Purpose: The purpose of this study is to investigate the role of perceived value and innovativeness (service concept newness and relative advantage) in promoting customer brand engagement behaviors (CBEBs) and brand loyalty. Design/methodology/approach: The conceptual model was empirically...