There is now a broad scientific consensus that the global climate is changing in ways that are likely to have a profound impact on human society and the natural environment over the coming decades. The challenge for Facilities Mangers is to ensure that business continuity plans acknowledge the...

Purpose – The purpose of this paper is to describe the problems encountered and the solutions developed when using benchmarking and key performance indicators (KPIs) to monitor a major UK social house building innovation (change) programme. The innovation programme sought improvements to both...

Purpose – This paper aims to draw attention to the weakness inherent in the current theoretical model underpinning built asset maintenance and to propose a new performance based model that aligns maintenance/refurbishment expenditure to corporate performance. Design/methodology/approach – An...

Today’s business world relies on strategies that have gone beyond the geographical boundaries of one country to become International and in many cases “global”. This has only been made possible by a logistics industry that has not only learnt to manage with lower levels of inventory,...

Purpose The method of understanding and managing the diversity within a business is at the heart of the reasoning behind the concept of ‘supply chain segmentation’. The overarching principle is to find economical segments within the diverse product and customer mix and to match...

Purpose Pharmaceutical distributors and wholesalers have played a key part in the pharmaceutical products supply chains in the United Kingdom and the USA for many years (HDMA, 2009). Their role is changing as control of the “space” between manufacturers and retailers has become contested...