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Call center delay announcement using a newsvendor-like performance criterion

Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604

Persistent link: https://www.econbiz.de/10011282790

A uniformization approach for the dynamic control of queueing systems with abandonments

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209

Persistent link: https://www.econbiz.de/10011818618

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Jouini, Oualid; Dallery, Yves; Akşin, Zeynep - In: International journal of production economics 120 (2009) 2, pp. 389-399

Persistent link: https://www.econbiz.de/10003888406

Online scheduling policies for multiclass call centers with impatient customers

Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268

Persistent link: https://www.econbiz.de/10003997229

Analysis of a last come first served queueing system with customer abandonment

Jouini, Oualid - In: Computers & operations research : and their … 39 (2012) 12, pp. 3040-3045

Persistent link: https://www.econbiz.de/10009576551

A flexible architecture for call centres with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207

Persistent link: https://www.econbiz.de/10010479239

Analysis of base-stock perishable inventory systems with general lifetime and lead-time

Kouki, Chaaben; Legros, Benjamin; Babai, M. Zied; … - In: European journal of operational research : EJOR 287 (2020) 3, pp. 901-915

Persistent link: https://www.econbiz.de/10012293973

On the scheduling of operations in a chat contact center

Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316

Persistent link: https://www.econbiz.de/10011990069

Appointment-driven Queueing Systems with Non-punctual Customers

Jouini, Oualid; Benjaafar, Saif; Lu, Bingnan; Li, Siqiao; … - 2021

We consider a single server queueing system where a finite number of customers arrive over time to receive service. Arrivals are driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier...

Persistent link: https://www.econbiz.de/10013220884

How to optimize container withholding decisions for reuse in the hinterland?

Legros, Benjamin; Fransoo, Jan C.; Jouini, Oualid - In: European journal of operational research : EJOR 316 (2024) 3, pp. 930-941

Persistent link: https://www.econbiz.de/10014576833