Camisón, César; Flor, Marisa; Cruz, Sonia; Küster, Inés - In: International Journal of Quality & Reliability Management 13 (1996) 7, pp. 79-92
Suggests that the implementation of TQM systems in the tourist industry is still a recent phenomenon to which little research has been dedicated. Examines problems in initiating total quality management systems in Valencian hotel firms according to the evaluation criteria of the European Quality...