Purpose: The extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with regard to understanding service ecosystem dynamics. Therefore, the purpose of this paper is to delineate...

Purpose: This study aims to identify institutional work mechanisms that public actors employ in market shaping. Design/methodology/approach: The paper uses an abductive theorizing process, combining a literature review with an empirical exploration of three different market-shaping contexts....

Purpose – This study aims to identify institutional work mechanisms that public actors employ in market shaping.Design/methodology/approach – The paper uses an abductive theorizing process, combining a literature review with an empirical exploration of three different market-shaping...