Purpose – In many industrial contexts, firms are encountering increasingly uncertain demand. Numerous factors are driving this phenomenon; however, a major change that is spreading among different sectors is the ever‐growing attention to customers. Companies have identified that customers...

Spare parts management is a rather complex issue. One of the reasons of its complexity is the lumpy pattern of the demand that spare parts frequently present. Several methods have been proposed to cope with this particular kind of problem and improvements have been proved compared to classical...